Shipping and Delivery

Processing time:

Orders are usually processed within 2–5 working days. During peak periods or due to unforeseen circumstances, processing times may vary.

Shipping time:

Orders are usually delivered within 5–12 working days. During peak periods and holidays, delivery times may vary.

Track your order:

Once your order has been dispatched, you will receive a confirmation with a tracking number. This allows you to track the progress of your package via the “Track Your Order” page.

Delivery times:

Please note that delivery times may vary due to external factors such as the carrier, holidays, customs processing, and weather conditions. We ask for your patience and understanding in this regard.

Taxes and Customs Fees:

Customers are responsible for any import duties, taxes, or customs fees that may apply to international shipments.

Delivery problems:

Twoselves is not responsible for delays or problems caused by the carrier, including lost or damaged shipments. Should you experience any delivery problems, please feel free to contact us at info@twoselves.eu for further assistance.

Address accuracy:

Please ensure that the shipping address is correct and complete before placing your order. Twoselves is not responsible for errors in the address provided.

If the address is entered incorrectly or is incomplete, the order may be cancelled or delivery may not be possible. If you wish to make an address change after placing an order, please contact us directly at info@twoselves.eu as soon as possible.

Order changes and cancellations:

If you wish to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped and tracking information has been issued, changes or cancellations may no longer be possible.

Delivery Incomplete Notice:

As we ship internationally, we take great care with every delivery. However, in some cases, deliveries may fail due to incomplete or incorrect address information, which can prevent the carrier from completing the delivery.

To ensure smooth and timely delivery, please provide complete, accurate, and valid shipping details at checkout, including your street address, postal code, and contact information.

Thank you for your support.

For any questions regarding shipping or delivery, please contact us at info@twoselves.eu.